Carus heads to Iceland

December 2010

Icelandic shipping company Eimskip signs SaaS contract for the CarRes booking, ticketing, departure-control and administration solution.

This ‘Software as a Service’ agreement follows the recent license sale of CarRes to Azam Marine in Tanzania and the Eckerö Group in Finland, which leads to Carus implementing their sought after ferry solution for three customers in distant markets under two different deployment models, two as SaaS implementation from the Carus Data Centre in Mariehamn and the other as a licence model on the operators own hardware infrastructure, at the same time.

Carus CEO, Anders Rundberg observes “Installing the same software for three different business models certainly reflects the functional scope of CarRes as well as our ability to handle these diverse projects while maintaining our service levels to our existing clients.”

Eimskip, who operate ferry services to the Westman Islands (Vestmannaeyjar) from mainland Iceland, selected Carus to help them improve their business processes, especially in the area of ticket issue and port processing in order to enhance their overall customer service.

A combination of web-rechargeable digital tickets, self-service kiosks and home printed confirmations coupled with the Carus mobile Wi-Fi boarding tools will ensure that passengers have the most efficient and enjoyable boarding experience while the carrier will be able to streamline procedures and optimize staffing levels at the port.

“Eimskip chose the CarRes booking and ticketing system after examining the solution in practice and seeing it working well globally. After working with Carus in the implementation process, we have nothing but high hopes for the system and its functions.”, says Gudmundur Nikulasson, Vice President of Eimskip Domestic in Iceland.

“Installing our solutions in ferry operations worldwide in just a few weeks is becoming a habit for us now, and we are happy be able to deliver this installation to Eimskip as planned at the beginning of the year. What is really interesting with the Eimskip operation is that even though it is quite small, it still needs advanced functionality in order to operate smoothly and efficiently with just a few staff”, says Anders Rundberg.

About Eimskip

Eimskipafélag Íslands (The Icelandic Steamship Company) was founded on January 17th 1914, making it the oldest shipping company in Iceland. Eimskip has from the beginning specialized on shipping transportation to and from Iceland, and today offers total transport solutions around the world. Eimskip has offices in 16 countries worldwide as well as agents in other strategic locations.

In addition to their extensive liner and logistics network Eimskip also operates the ferry Herjólfur between the Icelandic mainland and the Westman Islands on behalf of the Icelandic transport authorities.

About Carus PBS

Carus Professional Business Solutions are focused on the passenger shipping industry providing advanced reservations and departure control solutions that are constantly evolving to meet the ever changing operational demands of our clients.

The Carus PBS system, CarRes, is a tried and tested solution that provides the 24/7 reliability required by mission critical applications, especially when delivered as a Managed Service out of our computer centres in Europe and USA.

CarRes is a Commercial off-the-shelf (COTS) application designed for call-centre and web sales as well as port operations. In addition to the core functions for booking and check-in Carus PBS provides both the hardware and software for automated check-in and boarding, routines for Customer Relationship Management and Business Intelligence (BI) as well as multiple standard interfaces utilizing web services, SOAP / XML and Unicorn.

For over a decade Carus PBS has been serving a growing client base which includes operators in the Baltic, Europe, the United States, Australia and Africa. Carus PBS clients cover every aspect of the ferry industry and operate virtually every type of vessel proving the versatility and flexibility of CarRes.

For more information please contact:

Carus PBS Ab Ltd
Anders Rundberg, CEO