Dolphin Fleet sets its sights on CarRes

January 2012

Cape Cods leading whale watch operator selects Carus as technology partner

With a new season fast approaching Steve Milliken knew he had to find a solution to his growing need to manage his booking process both in-house and via the web. Having seen fellow Cape Cod operator Hyline successfully implement the CarRes system he had no hesitation in contacting Carus and, just weeks later, signing up for a Managed Service deployment from their US based Data Centre.

“I visited Hyline and saw how well the system worked for them and figured, despite the differences in our operations, if it does a good job for them then it will work just as well for me” states founder and CEO Steve. “I need a solution that is flexible and will offer me opportunities to grow my business and with its diverse user community, CarRes certainly gives me that.”

Anders Rundberg from Carus adds “We are delighted to be chosen by Dolphin Fleet especially as they have come to us through the recommendation of an existing client as we believe this demonstrates our commitment to our user community, there is no better sales message than a happy customer.”

The implementation will be completed during January and will include the new fast ticketing module (t-PoS) along with a self-service kiosk for Ticket Sales and Check-In. The system itself will run on Carus owned hardware from their data centre provided by Peak10 in Atlanta with only the local PC’s and infrastructure having to be procured by the client.

About Dolphin Fleet of Provincetown

In 1975 the Dolphin Fleet started whale watching out of Provincetown, Massachusetts with the hope of bringing an understanding and awareness to the public about whales and their environment. We ventured out on educational trips with scientists to study whales as well as educate the public about marine mammals and their habitat. The first trips were a great success!

Each Dolphin Fleet vessel is specifically designed for whale watching and comfort. There is a sundeck on the second level and a walk out platform for viewing on the bow. There are no open rails on the boat, so you’re in the boat, not on it, with ample seating on both upper and lower decks. We limit the number of passengers we carry in an earnest attempt to make each trip satisfying and comfortable. Our vessels are clean and our restrooms are spotless.

Dolphin Fleet adheres to NOAA Northeast whale watching guidelines and is an active participant to the whale sense program.

About Carus PBS

Carus Professional Business Solutions are focused on the passenger shipping industry providing advanced reservations and departure control solutions that are constantly evolving to meet the ever changing operational demands of our clients.

The Carus PBS system, CarRes, is a tried and tested solution that provides the 24/7 reliability required by mission critical applications, especially when delivered as a Managed Service out of our computer centres in Europe and USA.

CarRes is a Commercial off-the-shelf (COTS) application designed for call-centre and web sales as well as port operations. In addition to the core functions for booking and check-in Carus PBS provides both the hardware and software for automated check-in and boarding, routines for Customer Relationship Management and Business Intelligence (BI) as well as multiple standard interfaces utilizing web services, SOAP / XML and Unicorn.

For over a decade Carus PBS has been serving a growing client base which includes operators in the Baltic, Europe, the United States, Australia and Africa. Carus PBS clients cover every aspect of the ferry industry and operate virtually every type of vessel proving the versatility and flexibility of CarRes.