Wightlink invests in reservation and ticketing system

Media Information 24 June 2013

Wightlink Ferries has announced it will be introducing the market-leading CarRes reservation and ticketing system.

The decision to replace the existing system was made in order to improve reliability as well as to enable the company to offer an improved booking service to customers. This investment is the latest development in a five year capital programme which has seen Wightlink investing over £50m in new ships and improved facilities at each of its ports which, along with this investment, will help the Company achieve its mission which is simply ‘to be the Preferred Choice of Operator for cross-Solent Travel’ and help position the Company firmly as ‘Part of Island Life’.

IT Director Stuart James said “This decision represents a significant investment by Wightlink and illustrates our determination to provide a reliable and customer-focused service, which is adaptable to our customers’ changing needs into the future. Despite stiff competition from other suppliers, the CarRes system was a clear choice, and I am confident that our customers and staff will find it meets their needs both today and into the future.”
In addition to the core CarRes booking and ticketing functionality, the project will provide the opportunity to deploy the latest online booking technology (including a mobile optimized site in the future), the web based Business Intelligence module and the Carus port automation framework which will initially support the handheld embarkation scanners.

Carus CEO Anders Rundberg, said “We are delighted to welcome Wightlink Ferries to the growing number of companies around the world who are using CarRes. We will be working closely with the Project Team to deliver a seamless transition.”

CarRes will be hosted within the Carus data centre in Mariehamn, Finland and will be implemented during the coming months with an anticipated project completion by the end of 2013.

About Wightlink

Wightlink is the leading provider of cross-Solent travel. The Company operates a fleet of ships that includes car and passenger ferries between Lymington & Yarmouth and Portsmouth & Fishbourne. There is also a passenger only catamaran service between Portsmouth Harbour and Ryde Pier.

On average Wightlink annually carries circa 5.2 million passengers, 1.2 million cars and 200,000 coaches and freight vehicles on its three routes to the Island. The business provides a vital lifeline to and from the Island for residents, commerce and tourism. The fleet sail up to 230 times a day, with the aim at peak times to run a service every 30 minutes from each port totalling over 68,000 sailings a year.
This investment will help the Company achieve its mission which is simply ‘to be the Preferred Choice of Operator for cross-Solent Travel’ and help position the Company firmly as ‘Part of Island Life’.

About Carus

Carus are totally focused on the passenger shipping industry providing advanced reservations and departure control solutions that are constantly evolving to meet the ever changing operational demands of our clients.
For over a decade Carus have been serving a growing client base (currently standing at 26 user companies) which includes operators throughout the Baltic’s, mainland Europe, the United States, Africa and Australia. Carus clients cover every aspect of the passenger vessel industry and operate virtually every type of vessel proving the versatility and flexibility of CarRes.

The Carus system, CarRes, is a tried and tested solution that provides the 24/7 reliability required of mission critical applications especially when delivered via our hosting services.

CarRes is an integrated system designed specifically for passenger vessel operators providing all aspects of booking, ticketing and port processing coupled with a full back office suite covering the marketing, accounting and administration functions.

It is modular and highly configurable and has been designed from the outset to meet the diversity of operational models present within the industry: from passenger-only fast ferry services through to conventional operations catering for passenger and freight vehicles, as well as those operators offering on-board accommodation.