Fjord Line first again!

Media Information, Aug 2013

With their new ferries Fjord Line is the first ferry operator using RFID technology for their cabin locks, setting a new world record! They are also the first ferry operator to serve their passengers with contactless RFID boarding control.

Carus have taken full project responsibility for providing the software, the handheld RFID scanners and the implementation of the solution that enables Fjord Line passengers to board and disembark using contactless RFID cards. The same smart card doubles as cabin key and boarding card, which is used to register when the passenger arrives on the ferry, as well as when they leave for ashore trips or for leaving their cruise.

Carus provides handheld scanners for all the ports where Fjord Line is operating to manage the registration of boarding and disembarking. The solution is based on Carus’ already existing boarding control solution which is enhanced with RFID support for contactless smart cards. Using BOCA System’s new RFID ticket printer, which can print and encode disposable RFID tickets, the media cost is similar to normal magnetic stripe tickets.

The solution is also enhanced with extended off-line support so that each scanner unit is able to operate uninterrupted, even outside network coverage. The scanner updates the central system automatically as soon as it is online again.

“Adding two new cruise ferries to our operation is a huge project, which has kept our IT organisation busy, and we are glad to have a solution that supports us in all our business process changes. I am happy to be able to say, ‘Yes we can’, to our management every time they ask if our IT solution will be able to cope with all the changes this business evolution includes”, says Linda Selle, IT Manager of Fjord Line.

She continues: “This new solution with RFID support allows us to serve our travellers better than any other ferry operator”.

Anders Rundberg, CEO of Carus added, “Working closely with our clients, we are able to come up with the most innovative solutions to keep us at the forefront of technical development. Seeing our customers being first with this type of customer facing solution is the best testimonial we can get”.


About Fjord Line

Fjord Line operates two ferries, the RoPax Bergensfjord and the fast ferry Fjord Cat, on the two routes connecting Bergen, Stavanger and Kristiansand in Norway with Hirtshals in Denmark. It will introduce two newly built cruise ferries during 2013.

About Carus

Carus is focused on the passenger shipping industry providing advanced reservations and departure control solutions that are constantly evolving to meet the ever changing operational demands of our clients.

The Carus system, CarRes, is a tried and tested solution that provides the 24/7 reliability required by mission critical applications, especially when delivered as a Managed Service out of our computer centres in Europe and USA.

CarRes is a Commercial off-the-shelf (COTS) application designed for call-centre and web sales as well as port operations. In addition to the core functions for booking and check-in Carus provides both the hardware and software for automated check-in and boarding, routines for Customer Relationship Management and Business Intelligence (BI) as well as multiple standard interfaces utilizing web services, SOAP / XML and Unicorn.

For over a decade Carus has been serving a growing client base which includes operators in the Baltic, Europe, the United States, Australia and Africa. Carus clients cover every aspect of the ferry industry and operate virtually every type of vessel proving the versatility and flexibility of CarRes.

0