The expansive route operated by AMHS, coupled with the remote locations of many of our service areas, meant that providing self-service options to our customers was a top priority.
After researching several solutions on the market, AMHS selected Carus Reservation to provide the scalability and flexibility we required, for minimal customisation, to accommodate our unique and complex operating environment. Carus provides an inclusive solution, from cancellation and change management, to group and specialised bookings, that previously required time consuming manual input and management.
AMHS customers are now able to self-serve through our web application making the booking to departure process far more efficient. With Carus, AMHS was able to incorporate efficiencies across our operation, that allow our staff to be fully engaged with operational and customer service functions.