Open Position —We're Hiring!

Reservations Systems Support Agent

We are looking for new talent to our support team in the Mariehamn, Finland office. The position is full-time.

Our company language is English. Being fluent in Swedish, Spanish, or another language, would be a big plus.

What you get to do every day

• Help clients via multiple channels, troubleshoot problems and answer all sorts of questions regarding our reservations and other systems.
• Software and hardware installations.
• Interact with peers and clients on a truly international market.
• Manage and perform assigned tasks in a timely fashion.
• Provide software and hardware related training and assistance to clients.
• Log tickets in our ticketing help desk system and follow through until completion.
• Escalate issues and incidents to the right teams.
• Craft documentation and user guides to help both our clients, as well as our team to provide more efficient support.

What you bring to the team

• An open minded and positive attitude.
• Natural problem solving and analytical skills.
• Ability to work flexible hours.
• Openness to quickly learn new technologies and business terminology.
• Previous experience in customer service or the ferry/cruise industry is a big plus.
• Programming and development skills are not required but would be a big plus.
• Self-management and prioritization skills.
• Software & operating system configuration skills.
• Strong communication skills, and the ability to talk to those less tech-savvy.
• Curiosity and willingness to try new tasks and accept additional responsibilities.
• Ability to search and gather information from several sources.

We wish to have your free form application by email no later than February 29, 2024. For application and for additional information, please contact Ann-Sofi Perjus at ann-sofi.perjus@carus.com