Wasaline takes on the
Carus Mobile App
for smoother sailing
In order to make the trip even easier, Wasaline has released their new Mobile App. The application is developed by Carus, who also delivers Wasaline’s reservation and web booking systems. As part of the Mobile App project Wasaline updated their online booking system to Carus’ new Standard Web in order to make the process more user friendly.
Wasaline’s Mobile App makes it easy to make new bookings, maintain existing bookings and gives passengers the ability to check-in and board without passing the check-in counter. The App allows passengers to access the onboard cruise events schedule as well as book cabins, restaurants and check the sailing schedules. There is also a Q&A section available.
”Wasaline is continually working on enhancing the customer service and we have, for a long time, focused on improving and automating the check-in and boarding processes to make them as smooth as possible”, says Johanna Långskog, responsible for Wasaline’s marketing. The terminals in Umeå and Vaasa have been automated with passenger gates to minimize the time spent queuing during the check-in and boarding process.
Tickets can be booked in the Mobile App, on Wasaline’s website or by phone and once the booking is paid the customer receives a confirmation.
The gate readers check the QR-code on the confirmation ensuring a smooth customer experience in the port without requiring them to pass the check-in counter.
Carus is the leading global supplier of solutions for booking, check-in, boarding and point of sales for the ferry industry. Carus has created a standard platform that substantially reduces the time it takes to create a high quality App.
”We have spent a substantial amount of time developing an APP-platform that makes it very simple for our clients to introduce a professional APP into their business. We are happy that Wasaline chose our APP and we are proud of the end result” says Carus’ CEO Anders Rundberg.
NLC Ferry Ab Oy, better known as Wasaline, connects Northern Sweden and Finland with daily sailings for passengers, cars and freight on their vessel M/S Wasa Express.
Onboard the vessel you can find a complete offering of restaurants, bars, cabins, conference rooms and shopping. Wasaline is the first Nordic operator to offer radio-link fast Internet onboard during the whole 4.5 hour long trip.
Carus are totally focused on the passenger shipping industry providing advanced reservations and departure control solutions that are constantly evolving to meet the ever- changing operational demands of our clients.
For over a decade Carus have been serving a growing client base which includes operators throughout the Baltics, mainland Europe, the United Kingdom, the United States, Africa and Australia. Carus clients cover every aspect of the passenger vessel industry and operate virtually every type of vessel proving the versatility and flexibility of CarRes.
The Carus systems are tried and tested solutions that provide the 24/7 reliability required of mission critical applications especially when delivered via our managed services.
Carus Reservation is an integrated system designed specifically for passenger vessel operators providing all aspects of booking, ticketing and port processing coupled with a full back office suite covering the marketing, accounting and administration functions.
It is modular and highly configurable and has been designed from the outset to meet the diversity of operational models present within the industry: from passenger-only fast ferry services through to conventional operations catering for passenger and freight vehicles, as well as those operators offering on-board accommodation.